Common Forms

Technical Support



is available from 08:00 am - 17:00 pm (5:00 pm) Central Standard Time (CST)

All other times, call:

Within U.S.: +1 (800) 890-8989
Worldwide: +1 (512) 836-2242

To page a technician in North America for 24 hour, urgent support call: 1 (800) 890-8989 and select option then one of the options below:

  • For CONSOLE support, press 2
  • For FIXTURE support, press 3


Need Support?

Common Forms

End Of Life

EOL Product Support Memorandum: [pdf]
EOL Product Support List: [pdf]

After Warranty Support

Customer Suport Procedures: [pdf]

Warranty Information

Warranty Information: [pdf]

Parts Information

Parts Order Form in: [pdf]
Parts Pricing in: [pdf] or in: [xls]

Payment Documents

Credit Card Authorization Form in: [pdf]
Wiring Instructions in: [pdf]

Product Information

Weights and Dimensions in: [xls]

Purchase Order Information

Purchase Order Submittable Request in: [pdf]

Repair Documents

Repair Authorization Form for all products in:
[pdf] or in: Online Form
Warranty Labor Reimbursement in: Online Form

Sales Documents

Sales Terms & Conditions in: [pdf]

Marketing Documents

Marketing Coop Application in: [pdf]

Fixture Library Requests

Fixture Library Request in: Online Form

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